You can call or email me regarding any concerns. I will return your call or email as soon as possible. Phone Number is (630)469-7561 Email is kathy@easytousejewelryetc.com DELIVERY POLICY: Your order will leave our store within 24 hours of your online or phone orders. We use the United States Postal Service. REFUND AND CANCELLATION POLICY: My products are guaranteed 100%. If you are not completely satisfied with your purchase you can return it and get a full refund minus shipping and handling charges. If the item doesn't fit; I can alter it for a small agreed upon fee. You can cancel your order at any time. You will be responsible for any expenses that occur due to the timing or amount of your cancellation.

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